Frequently Asked Questions
Everything you need to know about your Mitzi Lighting experience.
What is the typical shipping timeframe for my order?
Most in-stock items ship within 3-5 business days. Once your order leaves our warehouse, delivery typically takes an additional 2-7 business days depending on your location.
What is your return policy for lighting fixtures?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply.
Are light bulbs included with my purchase?
Bulb inclusion varies by product. Please check the 'Specifications' section on the individual product page to see if bulbs are included or to find the recommended bulb type.
Do you offer professional installation services?
While we do not provide direct installation, we highly recommend hiring a licensed electrician to ensure your Mitzi fixtures are installed safely and according to local building codes.
What should I do if my order arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our customer support team within 48 hours with photos of the damage and the packaging to initiate a replacement.
Do your products come with a warranty?
Yes, all Mitzi Lighting products are backed by a one-year limited warranty covering manufacturer defects in materials and workmanship under normal use.